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Phone Numbers
Manage the phone numbers (DIDs) used for voice campaigns and inbound calls.
On this page
Overview
Manage the phone numbers used for voice campaigns and inbound calls. Each number can be configured with routing rules, caller ID settings, and recording preferences. Phone numbers serve as the foundation of your voice communication setup in AethenoxAI.
Viewing Your Numbers
1
Go to Voice → Phone Numbers
Navigate to the Phone Numbers page from the sidebar under the Voice section.
2
Review your numbers
See all your phone numbers listed with their status (active, inactive), country, and current usage across campaigns and routing rules.
Adding a Phone Number
1
Click "Add Number"
Click the "Add Number" button at the top of the Phone Numbers page.
2
Select country and type
Choose the country and number type (local, toll-free, or mobile) from the available options.
3
Confirm and provision
Review your selection, confirm the number, and it will be provisioned and ready to use within moments.
Info
Phone number availability varies by country and plan. Some number types may not be available in all regions. Contact support if you need a specific number type.
Rental, Renewal and Cancellation
Phone numbers are a monthly rental billed on a 30-day cycle. The rental for each cycle is charged in advance when the cycle begins.
- • Auto-renew — if enabled at purchase, the next cycle is charged automatically on the renewal date using your saved payment method, and the number keeps working uninterrupted.
- • Manual renewal — if auto-renew is off, renew before the renewal date from the Phone Numbers page, or the number is released when the cycle ends.
- • Cancel renewal — stops the next charge but keeps the number active until the end of the period you already paid for, then releases it automatically. You can resume renewal any time before then.
- • Release now — disconnects the number immediately.
Warning
Number rentals are non-refundable. Releasing a number before its 30-day cycle ends does not earn a refund or pro-rated credit for the remaining days. To get the full value of what you paid for, use Cancel renewal instead of Release now — the number stays active until the cycle ends and is then released with no further charge.
Number Settings
Click the settings icon on any phone number to configure its behavior:
- • Caller ID — Set the display name shown to recipients when this number makes outbound calls
- • Default Routing — Configure where inbound calls to this number are routed (team member, queue, or AI agent)
- • Recording Preferences — Enable or disable automatic call recording for this number